A client rings with a complaint. What does it do?
It takes the details, the site and what went wrong, and texts you a summary straight away so you can sort it before the next shift.
Can quote requests by email be handled?
Yes. Enquiries in your email are sorted into one list, with a reply drafted for you to check and send.
Will reminders upset good clients?
They're polite, they go at 3 days and 10 days overdue, and they stop after two. If a client has already paid, the email thanks them and asks them to ignore it.