When you can't get to the phone, your AI receptionist picks up. It tells callers it's an AI, answers the usual questions from what you've approved, books the job or takes the details, and texts you a summary.
Call answered just nowHi, you've reached Dave's Plumbing. I'm an AI assistant. I can book you in or take a message.
Text to DavePriya S. rang at 8:41 am. Blocked kitchen sink. Booked Tue 9:00 am. Wants a call back about the price.
What happens when someone rings.
1
It picks up
You miss the call, or send it through. The first thing it says is that it's an AI and the call is recorded.
2
It handles the job
It answers from your notes, books a time into your calendar, or takes the name, suburb and what they need.
3
You get a text
A short summary lands on your phone. If they wanted a person, that's in the text too, so you can ring back.
Good to know. It's an AI, not a person. For an upset caller or a tricky problem a person is better, so it takes a message and texts you to ring them back.
What callers hear.
Three example calls with made-up businesses, written out, so you know what your callers will hear.
After hours plumbing call
Plumbing. A made-up business.
AI receptionistG'day, Example Plumbing, I'm the AI assistant and this call is recorded. Is water leaking right now?
CallerYeah, under the kitchen sink. It's dripping pretty fast.
AI receptionistThanks. Can you turn off the tap under the sink, or the water at the meter?
CallerDone, I've turned it off at the meter.
AI receptionistGood. I can book a plumber for 7 am tomorrow, or text the owner now to see if anyone can come tonight. Which would you like?
CallerText him please.
AI receptionistDone. He'll get your name, number and the details now.
Booking a pest inspection
Pest control. A made-up business.
AI receptionistHi, Example Pest Care, I'm the AI assistant and this call is recorded. How can I help?
CallerI want to book a termite inspection, we're buying a place.
AI receptionistNo worries. What suburb is the house in?
CallerIpswich.
AI receptionistI've got Thursday at 10 am or Friday at 2 pm. Which suits?
CallerFriday at 2.
AI receptionistDone, you're booked. You'll get a text to confirm.
Salon booking
Hair salon. A made-up business.
AI receptionistHi, Example Hair, I'm the AI assistant and this call is recorded. How can I help?
CallerCan I get a cut and colour on Saturday?
AI receptionistSaturday's full, sorry. I've got Friday at 3 pm, or I can put you on the waitlist for Saturday. Which would you like?
CallerWaitlist for Saturday, and Friday if nothing comes up.
AI receptionistDone. You're on the waitlist, and Friday at 3 is held for you. You'll get a text either way.
Want to hear one? Ring 0485 010 068. If we can't pick up, our AI receptionist answers. It says it's an AI and the call is recorded.
In the app
Every call, in the app.
Each call shows up in your Inbox with who rang, what they wanted and what your receptionist did. Booked jobs land in Jobs. We text you when you reach 80% of your minutes.
