Can it tell a real emergency from a dripping tap?
It asks the questions you give it, like whether water is running right now. Anything you've marked urgent comes straight through to your mobile, and the rest is booked in or taken as a message.
I already use ServiceM8. Does this replace it?
No. Jobs your receptionist books can go into ServiceM8, Simpro or Fergus with the details filled in, so you keep working the way you do now.
Will it give out prices over the phone?
On the Growth and Pro plans it can give the prices you approve. If you'd rather not price a hot water system sight unseen, it takes the details and books a time for you to have a look.
What happens to the calls that come in at night?
It answers, tells the caller your hours and takes a message. If you want after-hours emergencies to reach you, those come through and the rest wait for the morning.