Send support jobs to the right tech
- When
- A support call or email needs someone on your team.
- It does
- Sends it to the right person by text or Slack with the client's details.
- You see
- Your team gets it straight away.
Professional services
IT support, every call sorted into urgent and everyday
IT support calls range from a forgotten password to an office that can't get online. Your AI receptionist takes the details and sorts urgent from everyday, and new jobs go to the right person on your team by text or Slack.
What a day can look like.
- A shared printer that's stopped working.
- A whole office offline on a Monday morning.
- A new starter who needs a laptop set up by Friday.
- Monthly support invoices to send and chase.
One automation, written for you.
An automation card like the ones in the app. When it runs, what it does, and where you'll see it.
Questions that matter most.
From the questions you answer in the app. A Yes tells us what to set up.
- AI Virtual Assistant
Do you want urgent calls put through to your mobile?
Calls that can't wait come straight through to your mobile.
- AI Virtual Assistant
Do you want a text after every call with a short summary of what the caller needed?
After each call, you get a text saying who rang and what they need.
- AI Virtual Assistant
Do you want calls answered after hours too, telling people your hours and taking a message?
When you're closed, your AI receptionist still answers, gives your hours and takes a message.
- AI Automation
Do you want your emails sorted and replies drafted for you?
Enquiries in your email go into one list, with a reply written for you to check.
- AI Automation
Do you want customers reminded about unpaid invoices?
Customers get a polite reminder when an invoice is overdue, twice at most.
- AI Automation
Do you want a weekly email with your money and jobs at a glance?
Once a week you get an email with what's been paid, what's owed and how the week went.
The services behind those questions
Questions.
Will it try to fix the problem?
No. It doesn't troubleshoot or ask for passwords. It takes the details and passes them to your team.
Can outages reach me after hours?
Yes. You decide what counts as urgent, like a whole office offline, and those calls come through to your mobile.
Do we have to use Slack?
No. Jobs can go to your team by text instead.
Want this set up for your business?
Tell us what's eating your week. We'll show you what we'd switch on, what it costs, and if we're not the right fit.